PT VFS Indonesia (hereinafter referred to as VFS) is an outsource partner of the Australian Embassy in Indonesia. In this capacity, VFS receives from Applicants for a Australian Visa the required documents and applicable fees for further processing. After the visa applications are assessed by the Visa Section of the Australian Embassy in Jakarta, VFS handles the return of returnable documents to Applicants, except where the Australian Embassy elects to return such documents directly to an Applicant.

VFS do hereby declare that they have no role whatsoever in the assessment of a visa application, which is the sole prerogative of the Visa Section of the Australian Embassy in Jakarta. Therefore, VFS will not in any manner be liable or responsible for any delay in the processing or rejection of any visa applications, once the documents have been delivered to the Australian Embassy.

VFS will take every precaution in handling passports and documents submitted by applicants. Due to unforeseen events and circumstances of Force Majeure, Force Majeure means any event or occurrence which is outside control of the Party concerned and which is not attributable to any act or failure to take preventive action by the Party concerned, but shall not include any industrial action occurring within VFS or any sub-contractor of VFS.

Where the Applicant avails of the Courier Acceptance Service or Courier Return Service, the Applicant confirms and is aware that the courier acceptance and delivery services have been operated by the third party and VFS do not assure any responsibility or liability for any deficiency in service on part of the Courier Company in case a passport or other documents are lost or damaged in transit.

VFS shall not be responsible or liable for any consequential loss or damage that may be caused to the Applicant due to loss of passport and related documents. It is expressly understood that when the Applicant or representative of the Applicant submits the passport and related documents along with the applicable visa fees, the Applicant has understood the terms and conditions and details as mentioned herein. The fees once paid by the Applicant are not refundable under any circumstances

All payment must be in cash

Advertising material may accompany returnable documents back to the Applicant. If the Applicant does not wish to receive any advertising material along with passport and related documents, the Applicant must intimate VFS in advance. Please note that no advertising material sent back with the passport and related documents has the endorsement of the Australian Government

No employee of VFS has any right or authority to change, amend, and amplify the contents mentioned herein

Dispute of any nature whatsoever, the jurisdiction will be in Jakarta.